Cancellation and Refund Policy

Cancellation and Refund Policy — Scope and Priority

This policy governs cancellation and refunds for company formation, application coordination, trademark registration support and related services supplied under the MarcaWorld brand by the provider identified in your order confirmation. Cancelling a service is different from withdrawing a pending incorporation application or closing an incorporated company. Each order is assessed against the services purchased and the work actually undertaken.

For purchases made for business or professional purposes, the contractual cancellation provisions below apply. If you qualify as a consumer, the Consumer Withdrawal Annex in the Distance Service Contract and applicable mandatory law take priority. Business purpose is not determined solely by an individual making payment or not yet having a company. This policy does not reduce your statutory rights.

A cancellation or termination notice does not undo a service already properly completed and does not, by itself, create a refund entitlement. We do not offer discretionary refunds for completed preliminary reviews or consulting merely because you change your mind or dislike the outcome. The effect on future work and the financial settlement are assessed separately; statutory termination, revocation of authority and mandatory rights are not obstructed.

Order Price and Commencement

Before payment, the order summary separates Marcaworld's service fee, government fees, local lawyer or adviser, translation, notarisation, apostille, registered address and other third-party services. Expenses included in a package are not charged again. The order documents identify the scope, deliverables, stage prices and any expense budget; additional expenses require your prior approval.

A paid preliminary review is a genuine service comprising the document and eligibility assessment, professional advice and review deliverable specified in the order. Its scope, price and delivery format are separately identified before payment. Paid performance begins when that professional work or other ordered work actually starts. A free initial enquiry, document checklist, payment or case record alone does not constitute completion of the paid review.

How Contractual Refunds Are Calculated

Subject to mandatory rights and the Consumer Withdrawal Annex, the financial settlement on cancellation or termination is the amount collected less the previously agreed, reasonable price of services properly supplied and separately recoverable third-party expenses that were authorised, actually incurred and cannot be recovered. The agreed price of a genuine completed service is not reduced to hours spent or external cost merely because the client changes their mind; mandatory proportionate-payment and other legal limits apply. The same item is not deducted as both a stage price and an expense.

We do not deduct unperformed work, expenses not incurred, undisclosed deductions, a general cancellation penalty or unsupported estimates. No unapproved markup is added to third-party expenses. Under this policy, we do not pass payment-provider commissions or refund-processing fees to you. We provide an explanation and statement for each deduction. Any separate termination compensation available under applicable law is assessed against its legal conditions, actual loss and the duty to mitigate; opening a case alone does not establish compensation equal to the entire package price. No fee, expense or loss is counted again as compensation; saved expenses and recoveries reducing the loss are credited.

Stage 1 — Before Work Has Started

If paid work has not started and no authorised, non-recoverable third-party expense has been incurred for your order, the full amount collected is refunded on cancellation. We do not retain the package price merely because a document checklist was sent or a payment record created. The Consumer Withdrawal Annex also applies where you have a statutory withdrawal right.

Completed Preliminary Review and Commencement of Implementation

The preliminary review is completed when the assessment and deliverable promised in the order have been properly completed and delivered in the agreed format. Subject to mandatory rights, its previously disclosed price is not refunded because the client chooses not to proceed, changes their mind or receives an unfavourable assessment. The documented report, advice or agreed deliverable is relevant; an internal look at a case alone does not establish delivery of the entire service.

Where document preparation, translation, notarisation, local lawyer work or registered-address services start on the client's instructions, services actually supplied and qualifying non-recoverable expenses are taken into account. Cancellation does not automatically undo completed steps or valid third-party commitments. We do not refund the price of completed work or expenses that may lawfully be retained merely because the client chooses to stop.

The scope and price of the preliminary review and subsequent formation or filing services are separated according to the actual services. Completion of the review does not establish completion of all undelivered package services or entitlement to the entire package price. Unperformed work and recoverable amounts are assessed under the financial settlement provisions and applicable law.

Stage 3 — An Official Application Has Been Filed

After filing with a company registry, trademark office or other competent authority, actual government fees may become non-refundable under that authority's rules. The statement identifies the filing date, reference and fee. If withdrawal of the application is possible, we submit your request; amounts recovered from the authority are passed back to you. Filing does not justify retaining the full price of other package services that have not been supplied.

Client-Related Obstacles and Authority Decisions

If missing or inaccurate documents, absent signatures, unmet legal eligibility requirements or an authority's refusal prevent progress, we explain the reason and available options and allow a reasonable period to remedy correctable issues. A client-related obstacle or independent authority decision does not by itself make a properly completed review, consulting or filing service defective; its earned price and expenses that may lawfully be retained are not refunded merely for that reason. If the service cannot proceed, avoidable new work stops; the remaining balance and any statutory compensation are assessed under the financial settlement provisions.

Incorporation, trademark, banking and permission decisions belong to the relevant authority. This does not remove any deliverable or outcome obligation we expressly undertook. Any chargeable reapplication, country change or additional work is submitted to you with its scope and price for prior approval.

Incomplete or Faulty Service Caused by Marcaworld

A contractual breach, error or failure to perform by Marcaworld or a service provider for whom we are responsible is not treated as a client's voluntary cancellation. Correction, repeat performance, price reduction, termination and refund rights are addressed according to the facts and applicable law. We do not charge you for correcting our own errors. We do not restrict your rights by describing an error for which we are responsible as an 'authority refusal' or 'third-party expense'.

Stage 4 — Incorporation or the Application Service Is Completed

If a company has legally been incorporated, cancelling the order does not automatically remove it from the register; local closure, liquidation, tax and notification procedures may still be required. These may be separate services requiring an agreed scope and your approval. The price of a properly completed incorporation service is not automatically refunded because you later change your mind; consumer rights and remedies for faulty performance remain unaffected.

Completion of incorporation does not mean ongoing address, accounting or other undelivered package services have also been completed. Cancellation of those items is assessed separately.

Ongoing Services and Renewals

For registered address, accounting and similar ongoing services, the period, minimum term, renewal method and cancellation conditions are disclosed before payment. Cancellation concerns future service and any renewal. Entitlement to and the amount of a refund for an unused period depend on the disclosed period, valid minimum term and termination conditions, services actually supplied, recoverable balances and expenses that may lawfully be retained. Annual prepayment alone establishes neither universal non-refundability nor an automatic monthly pro-rata refund. Mandatory consumer and termination rights are preserved; recovered amounts attributable to the customer are credited in the refund calculation.

Evidence, Cost Mitigation and Later Recoveries

When a request is received, stoppable new work and avoidable expenses are stopped. Deductions identify the work, date, previously agreed price, third-party receipt or invoice and reason recovery is unavailable. Other people's information may be redacted. Recoverable expenses are first reclaimed; if a later refund, discount or unused credit is received, your share is returned within 14 calendar days. This process does not delay a refund already due by law.

Requests, Refund Timing and Payment Method

You can send cancellation or refund requests to support@marcaworld.com. Your name and information identifying the order help us process it; not knowing an order number or not giving a withdrawal reason does not invalidate statutory withdrawal. We acknowledge receipt and provide the status and statement of any deductions.

We refund any undisputed amount due under law or this policy within 14 calendar days of receiving the request, using the original payment method. An alternative may be used where legally permitted and expressly agreed by you. Your bank's posting time may differ; we provide the refund reference. A dispute about one amount does not delay the rest of the refund. A refund already due by law is not conditional on business approval or our describing the amount as undisputed.

Your Complaint and Dispute Rights

You may contact our support team if a problem arises. This does not restrict your rights to contact your bank or payment provider, make a legally valid payment dispute, or approach competent consumer bodies or courts. The same amount is not refunded twice; completed refunds are shown in the statement. This policy does not replace specific mandatory protections in individual countries.