Refund Policy

Principle

Refund requests are assessed according to the stage the service has reached. Because part of what you pay is passed on to public authorities as fees, the refund may differ from the total you paid.

Before work begins

If document preparation and filing have not started, the amount paid is refunded in full.

After work begins

If document preparation, translation, notary or apostille steps have started, the value of completed work is deducted and the remainder refunded. You are told in writing which items were completed.

Government fees

Fees paid to a commercial register, tax office or trademark office are non-refundable once filed. These appear as a separate line in the order summary.

Rejected applications

If the authority rejects the application, the service fee is not refunded; where the grounds can be cured, the application is refiled at no additional service charge. Any fees the authority charges again are payable by the buyer.

Annually renewing services

For yearly services such as registered address or accounting, refunds are pro-rated for unused months.

How to request

Send your request with the order number to support@marcaworld.com . Approved refunds are returned to the original payment method within 30 business days.